FAQ
Our used products are graded from S to E based on condition. For example:
S = Like New, A = Excellent, B = Very Good, C = Good, D = Fair, E = For Repair (Junk).
Please refer to the product description for details.
Yes, all product images are of the actual item being sold. We provide multiple photos (up to 10) to help you review the condition carefully.
Not always. Some used items may be missing original packaging or accessories. Please read the description and check images before purchasing.
Returns are accepted only for defective or incorrect items. For used products, returns based on condition are not accepted unless significantly different from the description.
Yes, we offer international shipping. Shipping fees and customs duties vary depending on your country. Please read our Shop Policy for details.
How long will it take to ship my order?
Orders are usually processed within 2–3 business days. Shipping time varies by location and shipping method.
Are your products authentic?
Yes, we only sell genuine products from verified brands. We do not deal in counterfeit goods.
How do I contact customer support?
Feel free to reach out via email at fishing@ohana-sports.co.jp for any questions regarding products or your order.
How can I find products by brand or category?
Use our filter system or menu to browse by brand (e.g., Shimano), condition (New/Used), or special sales.
Do you offer discounts or promotions?
Yes! Check our Sale section for discounted items. You can also subscribe to our newsletter for updates and offers.
